WildFolio Support

Thanks for using WildFolio. Please check the FAQ below before reaching out.

📬 Contact

• Email: [email protected]
• Response: within 1–2 business days
• Operated by: Permission Labs Inc.

To help us help you faster, please include: iPhone model / iOS version, your sign-up email, a screenshot of the issue, and the time it occurred.

🌿 FAQ

What is WildFolio?

Snap a photo of a plant, animal, or insect you meet outdoors and our AI identifies the species, collecting it into your own field guide (dex).

How accurate is the AI identification?

It's an aid for nature observation and journaling — not a substitute for professional or scientific identification. For protected or dangerous species, please confirm with an expert or institution.

Identification isn't working.

• Check your network connection.
• The clearer the organism appears in the photo, the better the result.
• If it still fails, email [email protected].

I can't sign in.

• For email codes, check your inbox (including spam); codes expire after a while.
• For Apple/Google sign-in, make sure you're signed in to that account.

💳 Subscription